We want to be able to eliminate the anxiety and worry that your customers face when packing up their life and starting a new one! Our team understands the issues that come with moving home and making things easier for them is a high priority at Kacicall !

Many people are choosing to outsource their moving related tasks to companies in order to relieve their burden, whether they are having their vehicle shipped to a different country or their belongings boxed and loaded on to a van, one thing is key, great customer service!

Whether it’s advising customers on how many boxes they need or enquiring how many metres of protective material they require, each customer will receive excellent customer service and will feel taken care of and heard!

We not only have the knowledge and the skills to ensure the process goes smoothly, but we ask the important questions and always have the following info :

1. Do they have any furniture that needs disassembling/reassembling?

2. Do they have any other special requirements that we can assist them with?

3. Our agents know the names of household items in various different languages.

4. Our team can calculate cubic metre and they fully understand measurements as well as height restrictions etc.

5. Our team will already know whether an external elevator is needed or not.

6. Our team will have the correct parking information to ensure that the parking space is large enough for the moving vehicle.

7. Our agents are also skilled and have experience when it comes to communicating prices with customers, depending on each company’s policy they know how to deal with this particular subject professionally.

8. We know the importance of the quality control call after the customer has completed their move. Customer feedback is extremely important for business growth and good reputation.

9. Can handle b2b enquires and assist with the best quotes.

Attention to detail and making sure customers details, both their previous address and new one are all recorded correctly is a top priority at Kacicall! We understand that there’s no room for error and we will always take the time to listen to customers and confirm that everything is correct.

Our team fully understands that your customers have all sorts of thoughts running through their mind when moving their belongings! Will it be handled with care? Will it arrive on time? Can I trust this company with my costly and sentimental items? We are there to reassure them that they are receiving the best service there is and are there to see through the move from start to finish!

Our experienced and dedicated agents are available to not only assist with the move, but to reassure your customers that their belongings are in good hands! Conveying professionalism is extremely essential in the moving industry, your customers need to be comfortable that the driver in charge of their belongings is going to deliver them as promised, and that the strangers coming into their home and handling their belongings are going to look after their property and avoid any damage! Reassurance from our team is everything and customer satisfaction is our main priority!

Customers not only discuss their positive experience with the moving company/drivers who delivered their items, they also discuss their experience with the customer service team so we know that with good communication, patience and understanding, customers will recommend your business to both friends and family! Our goal is to provide them with a pleasant experience that will make moving home a joyful experience rather than a burden !